Website Mistakes Drive Customers Away. Let’s Take A Look At Why.
Just Because It Has A Bad Website Design,
Doesn’t Make It A Bad Business.Lingscars.com can be confusing at first glance. I wasn’t sure if I wanted to chat to Ling about playing a game that could win me a “wah” mug, or lease a car. The music in the background wasn’t my personal favorite, and I was a bit confused on the language, being the company is out of the UK. We found the video where the music was coming from, halfway down the page on the right, and it was advertising a television series. The paisley sidebars are vibrant, but there is a lot of wasted digital real estate to use for more mug giveaways. So, let’s dive in and figure out what Ling could do differently, being that 11,800 people per month visit his site. His actual business is outstanding, but his digital presence is all over the place. Ling has A LOT of website mistakes.
5 Improvements To Make To Your Website, Today!Website Mistake #1 – Cluttered, confusing and not designed for mobile Using Ling’s website mistakes as the example, the site is not visually appealing, wastes a tremendous amount of space with either a lack of information or the wrong information, and generally confuses the visitor. Looking at the mobile version of the site, I can’t quite figure out where I landed, or the journey I’m about to start taking. You have only 15 total seconds to capture and engage your audience, and most people make a general decision about a company’s website in “0.5” seconds. That’s right, 1/2 second. You have just 1/2 second to make the best first impression to your visitors, then create an engaging message, over the course of the next 14 1/2 seconds. Is your initial impression to your website visitor causing them to rethink their decision to visit your website? Dressing up the imagery should give you the opportunity to keep your visitors on page, while giving them your elevator pitch of why they should want to do business with you.
- What is it?
- What does it mean?
- What does it mean to me? (the visitor)
Let’s relate what I just said above to a customer experience. If I’m on your website to solve a problem or make a purchase, I’m probably going to give you the first piece of gating, which means a potentially bogus email address and a fake name, but I’m leaving your website on the second round, when you ask me for my job title, company, phone number, blood type, and general family medical history. When I’m ready to make a purchase, because you have built up enough value, we can discuss what information I’m willing to give you.
Do we use gating at GingerHippo and for our customers? Of course we do, but we are extremely non-predatory with our gating practices. We strive to encourage visitors to want to give us just a bit of information to provide further marketing opportunities. In a recent build we just completed for Maineville Car Wash, we asked the visitors one time for their name and email address, in exchange for giving them a coupon for a discounted wash. Are we going to market to them further? Sure we are. When a special comes along, we’ll be sure to email them directly.
The message we are trying to drive home on this step, is to provide quality content, rather than worry about the “secret sauce”. After all, we all know that McDonald’s Big Mac sauce is some variety of Thousand Island dressing, right? Uh oh… The secret is out.
Lastly, we would love to hear your thoughts about how Ling could provide a better visitor experience.